Terms and conditions

1.1 Privacy Policy

We care about your total privacy and security regarding your personal data and as we want you to trust us.

Your data will be received and stored solely and exclusively for the reason that they were provided to us.

At the time of purchase, the data you provide us will only be used for this transaction.

We keep track of your purchases and the products that are most viewed, as well as the time of visit on our page, so we can improve the website and we can tailor the offer to customers.

If you provide us your information, even without being for purchase, for example, by sending us an email, we will be able to respond you in order to clarify your subject.

Certain data may be provided to the third parties so that the purchase process can be completed, namely the carrier that will deliver your order. These third parties only have access to the information they need to fulfill their duties and for no other purpose.

This policy may be changed at any time without prior notice and should be consulted regularly. Your use of the website is automatically associated with your agreement with our policy described in this section.

1.2 Exchanges & Returns

In case of an exchange or return you should send an email to ritsh.shoes@gmail.com, where you will put in the subject “Exchange or Return”, addressing in the content of the message the reason and, thus, you will receive all the procedures that you will have to carry out .

It is important to remember that we do not work with stocks and each shoe is made with all our love and care to thinking of you.

Therefore, if you wish to make an exchange or return, the packaging and its shoes should be in perfect condition, with no signs of use, suggesting that you try them in a clean place and send them within 15 days after your reception.

We reserve the right not to accept the exchange / return if you do not meet the above requirements.

The costs of transportation become entirely responsibility of the customer, except when resending the new pair of shoes.

In case of return, the amount you paid will be fully credited using the same payment method.

1.3 Deliveries

Remembering that we do not work with stocks and that each shoe is made thinking specially about you, the sending of your order will be carried out on the same day or the next working day of its conclusion.

The maximum term for receiving your order is 12 business days. If there is any delay on the part of the carrier we do not assume any responsibility.

1.4 Company

Ana Rita da Silveira Teixeira de Andrade 

Rua António Lago Cerqueira n102, 4600-017 Amarante